Cleanliness

Does the facility appear clean? Is there a noticeable bad odor? Do residents appear bathed and groomed?
 

Staff Interaction

​Are residents treated with respect and courtesy? Do they appear to positive on the job?

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Room Accommodations

​Are the rooms private, semi-private or bunk rooms? Will sharing a room with others be an issue?

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Bathrooms

​Are there ample restrooms for the number of residents in the home? Are there private showers?

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Resident Interaction

​Does it appear as if the residents get along and enjoy one another’s company?

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Smoking

​Does the facility allow smoking in common areas? Are there designated smoking/smoke-free areas?

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Safety

​Are hallways and stairwells free of obstacles and fall hazards? Are exits well lit and easily accessible? Are there security systems in place to prevent unwanted visitors?

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Surroundings

​Does the home offer good lighting, clean furnishings, and well-kept grounds? Are there outdoor areas that can be used? Would you be comfortable living in the facility, based on appearance alone?

 

Staffing ​

• What qualifications does the staff have? Are they specially trained or licensed?

• How long has the facility been under the direction of the current owner and/or administrator?

• What is staff turn-around like? What is the average length of employment?

• Is the facility staffed 24/7?

• Are staff continually educated on new policies, trends and techniques in elder care?

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Dining ​

• Do residents eat together or do they eat on their own?

• Are meals prepared? Are dietary preferences taken into consideration?

• Can the residents cook independently?

• Can they cook in their room via microwave or hot plate? If so, is safety a consideration?

• Are there accommodations for special diets, i.e. diabetic, heart healthy or gluten-free?

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Services and Activities ​

• What type of personal care assistance, such as bathing, grooming, dressing, is available?

• Is there medical care available?

• What happens when your senior loved one surpasses the criteria for care at the facility?

• Are transportation services available?

• Are there regularly planned activities?

• Are there religious events/services?

• What are visiting hours?

• Are pets allowed? Does the home have a “house” pet?

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General Services​

• ​​24-hour supervision​​​​

• Personal care, bathing, dressing and grooming

• ​Toileting and incontinence management

• ​Meal preparation and nutrition monitoring​

• Transportation to medical appointments

• ​​Organized social activities

• ​Housekeeping and personal laundry

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Other Residents ​

• Do residents speak well of the facility and staff?

• How are room changes and roommate concerns handled?

• Can residents freely voice their concerns?

• Are there any violent or aggressive residents?